Frequently Asked Questions
Q: Are your Drivers licensed and DBS checked?
A: Absolutely all our Drivers are Licensed Hackey Carriage Drivers and have undergone an ENHANCED DBS check
Q: Do you price match?
A: Yes, we price match any local company offering our same conditions.
Q: What type of payment does Central Taxis Letchworth accept?
A: We accept all major credit cards - online, over the phone, via your smart device whilst in the Taxi or cash on the day. We can even invoice you if you are a business. No matter the size of your business, we will aim to accommodate your requirements.
Q: Will my driver speak English?
A: Yes, all Drivers at Central Taxis Letchworth are English speaking, so there should be no problems with communication. some of our drivers even speak other languages. Call us and ask!
Q: How will I meet up with my driver at the airport?
A: We will send you a text message with your Driver's name and mobile number so that you can arrange to meet outside the terminal, usually in the Drop-off area. Alternatively, for an extra fee, you could choose our 'Meet and Greet' service for airport pick-ups. The taxi-driver will be waiting for you in the arrivals area with your name on a board!
Q: Do you exclusively serve Letchworth or do you serve nearby towns and villages ?
A: Although we are a Letchworth Garden City based taxi company we also pick up from the surrounding towns and villages. Please use the "Get a Quick Airport Transfer Quote" facility to the right to find your town or village.
Q: When should I book an airport transfer?
A: Bookings are best made as soon as you know your flight details - 24 hours in advance to assure availability. Although we will endeavour to accommodate late and even immediate bookings. We can advise you about set off times so that you arrive on time and we can keep to the speed limits for a safe journey. We aim to be the most accommodating taxi service in Letchworth Garden City.
Q: Do you provide a 24 hour Taxi service?
A: Yes. We provide a 24/7 Taxi Service 365 days a year. Leap years 366! Although the office is not open for bookings during the night, our Drivers will be working throughout the night for all pre-booked airport transfers and long distance transfers.
Q: Can I get email confirmation when I book my taxi?
A: Yes, we can email you your booking conformation at the same time you book your taxi. For your peace of mind. We also provide receipts for all journeys. Either a hand written receipt from the driver or a printed one from our office.
Q: Will my Taxi-Driver help me if I have a lot of luggage including buggies?
A: Of course they will. All Drivers are helpful and polite - we wouldn't have it any other way. We take pride in our work, our relationship with our customers. We are always willing to help you with your luggage (including buggies)or anything else related to our Taxi Service.